Shipping, Returns & FAQ
IMPORTANT: MADE TO ORDER
Most Mad Habitz products are produced specifically for you after your order is placed. Please check the product's size guide and your selected color and size before checkout.
HOW LONG DOES PRODUCTION TAKE?
Production generally takes 3–10 business days and varies by product, blank, and print method. Weekends and holidays are not business days. Some specialty or embroidered items may require additional production time.
WHEN WILL MY ORDER ARRIVE?
Shipping time begins after production is complete. Your available shipping methods, cost, and estimated delivery window are calculated for your address during checkout. Delivery dates are estimates rather than guarantees and can be affected by carriers, holidays, weather, customs, and fulfillment location.
WILL EVERYTHING ARRIVE IN ONE PACKAGE?
Not always. Products may be made by different fulfillment partners or locations, so one order can arrive in separate packages with separate tracking updates.
CAN I RETURN OR EXCHANGE AN ITEM BECAUSE I ORDERED THE WRONG SIZE?
No. Because products are made to order, incorrect-size selections, buyer's remorse, and preference changes are not eligible for returns, refunds, or exchanges. Please use the size guide on the product page and compare its garment measurements with an item you already own before ordering.
WHAT IF MY ITEM IS DAMAGED OR HAS A PRINTING PROBLEM?
Quality is guaranteed. Contact us within 30 days of delivery with your order number and clear photographs showing the full item, tag, and affected area on a flat, well-lit surface. Verified manufacturing damage, print errors, or visible quality defects are eligible for an appropriate replacement or refund.
CAN I CANCEL OR CHANGE MY ORDER?
Use the order-management link in your confirmation email immediately. Orders can generally be changed or canceled only before they enter production. Once production begins, changes are not guaranteed.
HOW DO I CHOOSE THE RIGHT SIZE?
Open the Size Guide beside the size selector on the product page. Use the garment measurements—not only your usual size label—and compare them with a similar item that fits you well. If you are between sizes or unsure, contact us before ordering.
WHAT ABOUT INTERNATIONAL ORDERS?
International shipments may be subject to customs duties, taxes, and import fees. Depending on the destination, these may be collected at checkout or when the package arrives. The customer is responsible for applicable import charges.
HOW ARE REFUNDS PROCESSED?
Approved refunds return to the original payment method. PayPal refunds commonly appear within 24 business hours. Card refunds can take 7–10 business days, depending on the financial institution.
HOW DO I GET HELP?
Use the Contact Support link in the site footer or visit madhabitz.com/contact. Include your order number when contacting us about an existing purchase.
PAYMENTS AND ORDER PROCESSING
Available payment methods are shown at checkout and may include major credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, or other local methods depending on location. Fourthwall is the merchant of record and fulfillment partner for product orders.